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I called Adcom for an unusual request. 6 Next Flight Outs to outlying areas and extended points mostly in central Illinois, Indiana and Ohio.

If that wasn't enough, it was the day after the 12" snow here in Minneapolis and heavy snow throughout the midwest.

When I began to explain these NFOs, delivery between 8-10 am, to Adcom staff, they took the info calmly and said they would get back to me as soon as they could check on that kind of routing. Within the hour they had routed these outlying locations thru major Midwestern airports and had the hot shots set up to take the shipments to these locations. Not once did they decline and say "I don't think I can make it there". They also had pricing.

This kind of excellent response from Adcom staff in Minneapolis is the best. It shows me as a customer the kind of dedication and quality I have come to know from Adcom.

Then I was amazed at the follow thru! I had all 6 proof of deliveries faxed to me by 10:40 the same morning they were delivered. Excellent customer service!

Thank you Minneapolis Adcom team.

Cargill, Inc.

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"When one of our Australian export clients had a strict deadline to meet for the delivery of some machinery to the USA, Summit had to come up with some creative solutions."


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World Cargo Alliance 2006 North American Agent of the Year
World Cargo Alliance 2006 North American Agent of the Year


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